Sometimes it the simple things.
Segmentation enables you to send personalised pre-departure e-mails and welcome home e-mails.
Automated workflows and task triggers remind you to give them a call to make sure they're all packed and ready to go, or to ask them all about their dream holiday.
Use the complaint manager to follow up with customers and suppliers to resolve every issue.
Making it right with an unhappy customer can turn them into your biggest champion.
Set up automated workflows and task triggers to make sure you keep on top of any issue and keep your clients informed.